PRODUCTION TIME
Normal production time for most products, including apparel, is 20 business days, excluding holidays. The amount of time involved is dependent upon availability and quality of artwork, and availability of product. Expedited services may be available at additional charge.

GUARANTEE
All merchandise sold by Kolar, Inc. is covered in accordance with the guarantees given by the respective manufacturers. Kolar, Inc. does not guarantee the material or workmanship, but will work with the manufacturer on behalf of the client to replace any defective merchandise.

AUTHORIZED RETURNS
Merchandise found to be incorrect due to error by Kolar, Inc. will be replaced at no charge when returned within 15 days from receipt of merchandise.

OVERRUNS AND UNDERRUNS
Due to the difficulty in manufacturing exact quantities, overruns and underruns may occur totaling +/- 10% of the quantity ordered and will be billed accordingly. Some percentages may exceed this amount, depending on the type of product being produced.

SHIPPING
The customer is responsible for ALL shipping and delivery costs associated with their order. These charges are considered above and beyond the quote given for their merchandise.

QUOTES
Quotes are estimates only. Product availability and pricing is subject to change at any time. 

LEAD TIME AND RUSH CHARGES
The normal lead time for orders is considered to be 20 business days. Turnaround times of 10 business days or less are considered to be RUSH orders and will in some cases be billed an additional administrative fee. In addition, the customer will be responsible for any and all additional RUSH charges incurred from the manufacturers or delivery services.

ORDER CHANGES AND CANCELLATIONS
Upon the customer's request, Kolar, Inc. will make every effort to make changes to or cancel an order. For changes, there may be an extra charge for the setup fees depending upon the customer's requirements and the vendor's policies. Refunds will be processed after the order has been successfully cancelled with the vendor less applicable charges. Please allow at least 10 working days after cancellation to receive your refund.

If the order has reached the pre-production set up phase, there may be a cancellation or change charge that applies. Again, this will depend upon the policies in place with the manufacturer of the item.

If the order has reached full production, no attempt at cancellation can be accepted and the customer will be billed for the order in total.

ARTWORK
Kolar, Inc. offers a full, in-house graphic arts department whose services are available at no charge to the customer when making minor changes and editing logos in order to meet the specific manufacturer requirements for the product ordered. Should a customer require major changes to an existing logo, or perhaps request a logo be designed from concept to output, then the customer will be billed for our professionals' time on a per hour basis, after the first hour. The Account Executive can provide the current hourly rate.

We accept art files in the following formats, with the stated criteria: Adobe Illustrator (AI, EPS, Fonts converted to outlines), TIFF Files (minimum 300 DPI, Fonts converted to outlines), PhotoShop (minimum 300 DPI.

CREDIT POLICY AND PAYMENT OPTIONS
Due to the custom nature of the products that we sell, prepayment is required on all orders. In certain circumstances where our clients purchase from us on a regular basis, Kolar, Inc. may extend credit. A credit check will be performed based upon the information submitted on the credit application. Should credit not be approved or should an order exceed the amount of the customer's credit limit, then other alternatives can be considered to include prepay, COD, credit card held on account, letters of credit, etc. All new credit Customers will be required to maintain a credit/debit card on file.

Credit payment terms are net 10 days - all payments are due 10 days from the date of the invoice. Customers are invoiced when the last item on the order is shipped. Any balances exceeding 30 days are subject to finance charges and, if necessary, attorney or collection fees. All customers agree that a credit/debit card on file may be billed for the past due invoice amount plus any fees. Customer accounts may be placed on credit hold or COD at the discretion of Kolar, Inc.

OTHER TERMS AND CONDITIONS
Kolar, Inc. is not to be accountable for delays in delivery occasioned by acts of God or other circumstances over which Kolar, Inc. has no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall we be liable for any consequential or special damages arising from any delay in delivery.

Kolar, Inc. warrants that all goods sold are free of any security interest and will make available to the customer all transferable warranties made to us by the manufacturer of the goods. Kolar, Inc. makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

In the event Vendor (Supplier) fails to furnish and deliver acceptable services and/or merchandise as ordered, the order shall be cancelled and the Vendor agrees to refund the amount charged.

All Nevada customers accept title to the property before Kolar, Inc. or the common carrier physically delivers the property to the customer.*

In those instances where the customer is specifying a specific carrier and the freight is not being added to the invoice, all goods become your property at the time the carrier accepts it.

The failure of Kolar, Inc. to insist upon the performance of any of the terms or conditions of this contract or to exercise any right hereunder shall not be deemed to be a waiver of such terms, conditions or rights in the future, nor shall it be deemed to be a waiver of any other term, condition, or right under this contract.

No terms and conditions other than those stated herein, and no agreement or understanding, in any way purporting to modify these terms and conditions, shall be binding on Kolar, Inc. without our written consent.

The invoice is a conditional acceptance by Kolar, Inc. of the customer's offer to purchase said goods. It may contain terms, which differ from or add to those contained in the customer's purchase order, and to the extent that this is the case, Kolar, Inc. hereby expressly conditions its acceptance of the customer's offer on their assent to the additional or different terms. The customer's receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. The customer and Kolar, Inc. agree that any contract hereby entered into has been made and is to be construed to our State Law.

* Effective August 5, 2002, the Nevada Tax Commission adopted a permanent regulation concerning the taxability of freight charges. When a retailer charges his customer for freight in connection with a retail sale of tangible personal property, he must collect sales tax on the charge unless: (1) he separately states the freight charge on his invoice, and (2) the customer accepts title to the property before the retailer/common carrier  physically delivers the property to the customer. The customer will be deemed to have accepted title to the property prior to its delivery only if the retailer and customer have executed a written agreement clearly stating their intention that title should pass to the customer prior to delivery. Absent such a written agreement, the retailer is responsible for collecting sales tax on the freight charge, even if the retailer has separately stated the charge on his invoice.

By submitting a purchase order, order confirmation or payment to Kolar, Inc. you agree to all the terms and conditions as set forth by our terms and conditions (written agreement).

By accepting a purchase order from Kolar, Inc. you agree to all the terms and conditions as set forth by our terms and conditions (written agreement).

Kolar, Inc.
312 Nevada Hwy
Boulder City, Nevada 89005
702.293.6285

Click here to contact us with questions regarding any of these policies, terms and conditions.